Once you have configured Letters on Demand and begun using it to send letters and postcards, you'll want to keep track of your sent mail to know when it's been delivered. To track the status of all sent letters and postcards, first make sure you are in Virtuous Marketing, and not Virtuous CRM.

To access Virtuous Marketing, look for the three dots in the upper-right corner of the screen, and click to switch from Virtuous CRM to Virtuous Marketing.

Then, navigate to the Settings screen and select the "Letters on Demand" tab near the top of the screen. There, click on the "Review Sent Letters on Demand" button.

There, you'll see all of the letters and postcards sent from your organization.

Use the filter options on the left side of the screen to find specific letters and review their status. Letters will show as processing when they are first scheduled to be sent. Letters are typically mailed within 2-3 business days from the time a Letters on Demand workflow action takes place.

You will also see sent mail activity when viewing a Contact's activity feed.

There, you'll see when a letter or postcard was sent to a Contact, meaning that the status was set to "Mailed," and when a letter was delivered.

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